Hey team,
To resolve your printer error, please try the following steps:
- Restart the printer using the power switch on the rear side. Turn it off, wait for the machine to power down, then switch it back on. It must be in a “Ready” state.
- Checking the roll placement and alignment:
- Delete the print Queue (this will look slightly different depending on which version of Windows your computer has, the steps are very similar, please see screenshots provided)
- Search your computer for “Printers and scanners” and click enter
- A page with all your printers will appear. Select the ticket printer, usually named “Generic / Text only”. Click “Open print queue”
- If there is something stuck in the queue, it will show here. You can click the three dots in the upper corner and click “Cancel all”. In Windows 10, click Printer, Cancel all Documents. If area is empty or the button is grayed out, there is nothing stuck in the queue.
- After deleting, this area should be empty.
- Restart the printer and try to print again. If you are still getting an error, follow step 4.
- Check the settings on the printer:
- Click MENU > scroll until you see SETUP > SUPPLY > SUPPLY TYPE: E Black Mark (if it says any other supply type, click CHANGE, and change it to E Black Mark).
- In the same Menu, scroll until you see RIBBON, ensure this is set to NO. If ribbon is set to yes, click CHANGE and select NO.
- Click BACK > BACK > SELECT to get back onto the “Ready” Screen.
If you have verified that the above is correctly set and you are still experiencing issues printing, let me know and I will further assist. Please have your printer power cycled and on the “READY” Screen.
Best,