See attachment below for steps with images


Hey team,

 

To resolve your printer error, please try the following steps:

 

  1. Restart the printer using the power switch on the rear side. Turn it off, wait for the machine to power down, then switch it back on. It must be in a “Ready” state.

 

  1. Checking the roll placement and alignment:

A roll of white paper on a machine Description automatically generated                         A close up of a paper Description automatically generated

 

  1. Check the settings on the printer:

Click MENU > scroll until you see SETUP > SUPPLY > SUPPLY TYPE: E Black Mark (if it says any other supply type, click CHANGE, and change it to E Black Mark).

In the same Menu, scroll until you see RIBBON, ensure this is set to NO. If ribbon is set to yes, click CHANGE and select NO.

Click BACK > BACK > SELECT to get back onto the “Ready” Screen.  

                                      

 

If you have verified that the above is correctly set and are still experiencing errors while printing, let me know and I will assist further. Please have your printer power cycled and on the “READY” Screen.

 

Best,